medium risk
Customer Service Representativesvs
33 shared · 17 different
core competencies
Side-by-Side Comparison
Customer Service Representatives leads 5–0| Metric | Customer Service Representatives | Switchboard Operators, Including Answering Service |
|---|---|---|
| Risk Score | 39.0% | 52.2% |
| Risk Tier | Medium Risk | High Risk |
| Risk Percentile | 78th | 98th |
| Tasks at Risk (>50%) | 10 / 15 | 13 / 15 |
| Median Salary | $42,830 | $38,370 |
| Employment | 2.7M | 36K |
Skill Comparison
|
Sorted by largest difference
Organizing, Planning, and Prioritizing Work
Updating and Using Relevant Knowledge
Resolving Conflicts and Negotiating with Others
Assisting and Caring for Others
Making Decisions and Solving Problems
Documenting/Recording Information
Interpreting the Meaning of Information for Others
Coaching and Developing Others
Service OrientationAI-Resistant
PersuasionAI-Resistant
Judging the Qualities of Things, Services, or People
Thinking Creatively
Protective Factors
Higher values indicate stronger protection against AI displacement
Customer Service Representatives
27%
total discount
Switchboard Operators, Including Answering Service
25%
total discount
Task Risk Comparison
Tasks sorted by AI automation risk — higher means more automatable
Customer Service Representatives
10 of 15 at risk87%Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
86%Determine charges for services requested, collect deposits or payments, or arrange for billing.
85%Check to ensure that appropriate changes were made to resolve customers' problems.
80%Order tests that could determine the causes of product malfunctions.
71%Review insurance policy terms to determine whether a particular loss is covered by insurance.
Switchboard Operators, Including Answering Service
13 of 15 at risk88%Relay or route written or verbal messages.
88%Answer simple questions about clients' businesses, using reference files.
87%Page individuals to inform them of telephone calls, using paging or interoffice communication equipment.
87%Complete forms for sales orders.
86%Place telephone calls or arrange conference calls as instructed.
Wage Comparison
Switchboard Operators, Including Answering Service earns -$4,460(-10%) vs Customer Service Representatives
Customer Service RepresentativesSwitchboard Operators, Including Answering Service
10th
$30,690$29,820
25th
$35,970$34,250
Median
$42,830$38,370
75th
$50,140$46,330
90th
$62,730$60,940
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Head-to-head task automation timeline
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Career transition paths from each job
Risk-adjusted salary comparison
Combined protective factor strategy
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Customer Service Representatives: Not yetSwitchboard Operators, Including Answering Service: Not yet