Takeover Tracker

vs

40 shared · 15 different

core competencies

Side-by-Side Comparison

MetricInsurance UnderwritersCustomer Service Representatives
Risk Score32.7%39.0%
Risk TierMedium RiskMedium Risk
Risk Percentile54th78th
Tasks at Risk (>50%)2 / 810 / 15
Median Salary$79,880$42,830
Employment108K2.7M

Skill Comparison

|

Sorted by largest difference

Analyzing Data or Information
Evaluating Information to Determine Compliance with Standards
Sales and Marketing
Performing for or Working Directly with the Public
Getting Information
WritingAI-Augmented
Selling or Influencing Others
Customer and Personal Service
Inductive Reasoning
Written Comprehension
MathematicsAI-Vulnerable
Computers and Electronics

Protective Factors

Higher values indicate stronger protection against AI displacement

Insurance Underwriters

28%

total discount

Customer Service Representatives

27%

total discount

Task Risk Comparison

Tasks sorted by AI automation risk — higher means more automatable

Insurance Underwriters

2 of 8 at risk
86%Review company records to determine amount of insurance in force on single risk or group of closely related risks.
55%Decline excessive risks.
49%Evaluate possibility of losses due to catastrophe or excessive insurance.
44%Decrease value of policy when risk is substandard and specify applicable endorsements or apply rating to ensure safe, profitable distribution of risks, using reference materials.
40%Examine documents to determine degree of risk from factors such as applicant health, financial standing and value, and condition of property.

Customer Service Representatives

10 of 15 at risk
87%Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
86%Determine charges for services requested, collect deposits or payments, or arrange for billing.
85%Check to ensure that appropriate changes were made to resolve customers' problems.
80%Order tests that could determine the causes of product malfunctions.
71%Review insurance policy terms to determine whether a particular loss is covered by insurance.

Wage Comparison

Customer Service Representatives earns -$37,050(-46%) vs Insurance Underwriters
Insurance UnderwritersCustomer Service Representatives
10th
$51,640$30,690
25th
$63,070$35,970
Median
$79,880$42,830
75th
$104,820$50,140
90th
$138,020$62,730

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Head-to-head task automation timeline
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Insurance Underwriters: Not yetCustomer Service Representatives: Not yet