medium risk
Tax Preparersvs
39 shared · 16 different
core competencies
medium risk
Customer Service RepresentativesSide-by-Side Comparison
Customer Service Representatives leads 3–2| Metric | Tax Preparers | Customer Service Representatives |
|---|---|---|
| Risk Score | 44.6% | 39.0% |
| Risk Tier | Medium Risk | Medium Risk |
| Risk Percentile | 90th | 78th |
| Tasks at Risk (>50%) | 8 / 12 | 10 / 15 |
| Median Salary | $50,560 | $42,830 |
| Employment | 74K | 2.7M |
Skill Comparison
|
Sorted by largest difference
Economics and Accounting
Evaluating Information to Determine Compliance with Standards
Getting Information
MathematicsAI-Vulnerable
Customer and Personal Service
Number Facility
Performing Administrative Activities
Performing for or Working Directly with the Public
Resolving Conflicts and Negotiating with Others
Analyzing Data or Information
Documenting/Recording Information
Scheduling Work and Activities
Protective Factors
Higher values indicate stronger protection against AI displacement
Tax Preparers
26%
total discount
Customer Service Representatives
27%
total discount
Task Risk Comparison
Tasks sorted by AI automation risk — higher means more automatable
Tax Preparers
8 of 12 at risk88%Compute taxes owed or overpaid, using adding machines or personal computers, and complete entries on forms, following tax form instructions and tax tables.
86%Schedule appointments with clients.
86%Calculate form preparation fees according to return complexity and processing time required.
84%Prepare or assist in preparing simple to complex tax returns for individuals or small businesses.
84%Review financial records such as income statements and documentation of expenditures to determine forms needed to prepare tax returns.
Customer Service Representatives
10 of 15 at risk87%Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
86%Determine charges for services requested, collect deposits or payments, or arrange for billing.
85%Check to ensure that appropriate changes were made to resolve customers' problems.
80%Order tests that could determine the causes of product malfunctions.
71%Review insurance policy terms to determine whether a particular loss is covered by insurance.
Wage Comparison
Customer Service Representatives earns -$7,730(-15%) vs Tax Preparers
Tax PreparersCustomer Service Representatives
10th
$30,500$30,690
25th
$37,750$35,970
Median
$50,560$42,830
75th
$75,590$50,140
90th
$96,240$62,730
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