medium risk
Customer Service Representativesvs
38 shared · 14 different
core competencies
medium risk
Office Clerks, GeneralSide-by-Side Comparison
Customer Service Representatives leads 4–1| Metric | Customer Service Representatives | Office Clerks, General |
|---|---|---|
| Risk Score | 39.0% | 47.2% |
| Risk Tier | Medium Risk | Medium Risk |
| Risk Percentile | 78th | 95th |
| Tasks at Risk (>50%) | 10 / 15 | 13 / 15 |
| Median Salary | $42,830 | $43,630 |
| Employment | 2.7M | 2.5M |
Skill Comparison
|
Sorted by largest difference
Customer and Personal Service
Making Decisions and Solving Problems
Interpreting the Meaning of Information for Others
Resolving Conflicts and Negotiating with Others
Updating and Using Relevant Knowledge
Clerical
Establishing and Maintaining Interpersonal Relationships
Coaching and Developing Others
Judging the Qualities of Things, Services, or People
Communicating with Persons Outside Organization
Service OrientationAI-Resistant
Processing Information
Protective Factors
Higher values indicate stronger protection against AI displacement
Customer Service Representatives
27%
total discount
Office Clerks, General
25%
total discount
Task Risk Comparison
Tasks sorted by AI automation risk — higher means more automatable
Customer Service Representatives
10 of 15 at risk87%Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
86%Determine charges for services requested, collect deposits or payments, or arrange for billing.
85%Check to ensure that appropriate changes were made to resolve customers' problems.
80%Order tests that could determine the causes of product malfunctions.
71%Review insurance policy terms to determine whether a particular loss is covered by insurance.
Office Clerks, General
13 of 15 at risk88%Type, format, proofread, and edit correspondence and other documents, from notes or dictating machines, using computers or typewriters.
87%Compute, record, and proofread data and other information, such as records or reports.
85%Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.
83%Complete and mail bills, contracts, policies, invoices, or checks.
74%Collect, count, and disburse money, do basic bookkeeping, and complete banking transactions.
Wage Comparison
Office Clerks, General earns +$800(+2%) vs Customer Service Representatives
Customer Service RepresentativesOffice Clerks, General
10th
$30,690$29,120
25th
$35,970$35,350
Median
$42,830$43,630
75th
$50,140$52,560
90th
$62,730$63,840
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Head-to-head task automation timeline
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Career transition paths from each job
Risk-adjusted salary comparison
Combined protective factor strategy
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