medium risk
Customer Service Representativesvs
41 shared · 9 different
core competencies
medium risk
Receptionists and Information ClerksSide-by-Side Comparison
Customer Service Representatives leads 4–0| Metric | Customer Service Representatives | Receptionists and Information Clerks |
|---|---|---|
| Risk Score | 39.0% | 40.5% |
| Risk Tier | Medium Risk | Medium Risk |
| Risk Percentile | 78th | 82th |
| Tasks at Risk (>50%) | 10 / 15 | 10 / 15 |
| Median Salary | $42,830 | $37,230 |
| Employment | 2.7M | 965K |
Skill Comparison
|
Sorted by largest difference
Resolving Conflicts and Negotiating with Others
Performing for or Working Directly with the Public
Performing Administrative Activities
Assisting and Caring for Others
Customer and Personal Service
Making Decisions and Solving Problems
Analyzing Data or Information
Clerical
Documenting/Recording Information
Protective Factors
Higher values indicate stronger protection against AI displacement
Customer Service Representatives
27%
total discount
Receptionists and Information Clerks
26%
total discount
Task Risk Comparison
Tasks sorted by AI automation risk — higher means more automatable
Customer Service Representatives
10 of 15 at risk87%Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
86%Determine charges for services requested, collect deposits or payments, or arrange for billing.
85%Check to ensure that appropriate changes were made to resolve customers' problems.
80%Order tests that could determine the causes of product malfunctions.
71%Review insurance policy terms to determine whether a particular loss is covered by insurance.
Receptionists and Information Clerks
10 of 15 at risk88%Keep a current record of staff members' whereabouts and availability.
87%Enter and update databases of contact information, such as names, addresses, and phone numbers.
86%Receive payment and record receipts for services.
69%Process and prepare memos, correspondence, travel vouchers, or other documents.
66%Transmit information or documents to customers, using computer, mail, or facsimile machine.
Wage Comparison
Receptionists and Information Clerks earns -$5,600(-13%) vs Customer Service Representatives
Customer Service RepresentativesReceptionists and Information Clerks
10th
$30,690$28,280
25th
$35,970$32,660
Median
$42,830$37,230
75th
$50,140$44,070
90th
$62,730$48,870
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Head-to-head task automation timeline
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Risk-adjusted salary comparison
Combined protective factor strategy
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