medium risk
Customer Service Representativesvs
37 shared · 15 different
core competencies
Side-by-Side Comparison
Customer Service Representatives leads 4–1| Metric | Customer Service Representatives | Secretaries and Administrative Assistants, Except Legal, Medical, and Executive |
|---|---|---|
| Risk Score | 39.0% | 52.9% |
| Risk Tier | Medium Risk | High Risk |
| Risk Percentile | 78th | 99th |
| Tasks at Risk (>50%) | 10 / 15 | 11 / 15 |
| Median Salary | $42,830 | $46,290 |
| Employment | 2.7M | 1.7M |
Skill Comparison
|
Sorted by largest difference
Clerical
WritingAI-Augmented
Customer and Personal Service
Performing Administrative Activities
Updating and Using Relevant Knowledge
Making Decisions and Solving Problems
Interpreting the Meaning of Information for Others
Resolving Conflicts and Negotiating with Others
Administration and Management
Time Management
Near Vision
Written Expression
Protective Factors
Higher values indicate stronger protection against AI displacement
Customer Service Representatives
27%
total discount
Secretaries and Administrative Assistants, Except Legal, Medical, and Executive
26%
total discount
Task Risk Comparison
Tasks sorted by AI automation risk — higher means more automatable
Customer Service Representatives
10 of 15 at risk87%Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
86%Determine charges for services requested, collect deposits or payments, or arrange for billing.
85%Check to ensure that appropriate changes were made to resolve customers' problems.
80%Order tests that could determine the causes of product malfunctions.
71%Review insurance policy terms to determine whether a particular loss is covered by insurance.
Secretaries and Administrative Assistants, Except Legal, Medical, and Executive
11 of 15 at risk86%Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll.
86%Maintain scheduling and event calendars.
86%Complete forms in accordance with company procedures.
86%Operate electronic mail systems and coordinate the flow of information, internally or with other organizations.
84%Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.
Wage Comparison
Secretaries and Administrative Assistants, Except Legal, Medical, and Executive earns +$3,460(+8%) vs Customer Service Representatives
Customer Service RepresentativesSecretaries and Administrative Assistants, Except Legal, Medical, and Executive
10th
$30,690$31,600
25th
$35,970$37,770
Median
$42,830$46,290
75th
$50,140$55,650
90th
$62,730$64,150
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Head-to-head task automation timeline
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Risk-adjusted salary comparison
Combined protective factor strategy
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