Takeover Tracker

vs

41 shared · 23 different

core competencies

Side-by-Side Comparison

MetricSales Agents, Financial ServicesCustomer Service Representatives
Risk Score29.0%39.0%
Risk TierMedium RiskMedium Risk
Risk Percentile33th78th
Tasks at Risk (>50%)3 / 810 / 15
Median Salary$78,140$42,830
Employment472K2.7M

Skill Comparison

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Sorted by largest difference

Selling or Influencing Others
Sales and Marketing
Analyzing Data or Information
Economics and Accounting
Developing Objectives and Strategies
PersuasionAI-Resistant
Computers and Electronics
Communicating with Persons Outside Organization
Developing and Building Teams
Deductive Reasoning
MathematicsAI-Vulnerable
Evaluating Information to Determine Compliance with Standards

Protective Factors

Higher values indicate stronger protection against AI displacement

Sales Agents, Financial Services

32%

total discount

Customer Service Representatives

27%

total discount

Task Risk Comparison

Tasks sorted by AI automation risk — higher means more automatable

Sales Agents, Financial Services

3 of 8 at risk
72%Prepare forms or agreements to complete sales.
55%Evaluate costs and revenue of agreements to determine continued profitability.
53%Review business trends to advise customers regarding expected fluctuations.
42%Determine customers' financial services needs and prepare proposals to sell services that address these needs.
34%Sell services or equipment, such as trusts, investments, or check processing services.

Customer Service Representatives

10 of 15 at risk
87%Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
86%Determine charges for services requested, collect deposits or payments, or arrange for billing.
85%Check to ensure that appropriate changes were made to resolve customers' problems.
80%Order tests that could determine the causes of product malfunctions.
71%Review insurance policy terms to determine whether a particular loss is covered by insurance.

Wage Comparison

Customer Service Representatives earns -$35,310(-45%) vs Sales Agents, Financial Services
Sales Agents, Financial ServicesCustomer Service Representatives
10th
$47,080$30,690
25th
$51,600$35,970
Median
$78,140$42,830
75th
$129,480$50,140
90th
$215,210$62,730

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