vs
35 shared · 21 different
core competencies
medium risk
Customer Service RepresentativesSide-by-Side Comparison
Customer Service Representatives leads 3–2| Metric | Tax Examiners and Collectors, and Revenue Agents | Customer Service Representatives |
|---|---|---|
| Risk Score | 43.2% | 39.0% |
| Risk Tier | Medium Risk | Medium Risk |
| Risk Percentile | 88th | 78th |
| Tasks at Risk (>50%) | 9 / 15 | 10 / 15 |
| Median Salary | $59,740 | $42,830 |
| Employment | 54K | 2.7M |
Skill Comparison
|
Sorted by largest difference
Economics and Accounting
Performing for or Working Directly with the Public
Evaluating Information to Determine Compliance with Standards
Getting Information
MathematicsAI-Vulnerable
Number Facility
Analyzing Data or Information
Communicating with Persons Outside Organization
Performing Administrative Activities
Processing Information
Deductive Reasoning
Documenting/Recording Information
Protective Factors
Higher values indicate stronger protection against AI displacement
Tax Examiners and Collectors, and Revenue Agents
30%
total discount
Customer Service Representatives
27%
total discount
Task Risk Comparison
Tasks sorted by AI automation risk — higher means more automatable
Tax Examiners and Collectors, and Revenue Agents
9 of 15 at risk88%Check tax forms to verify that names and taxpayer identification numbers are correct, that computations have been performed correctly, or that amounts match those on supporting documentation.
88%Enter tax return information into computers for processing.
88%Send notices to taxpayers when accounts are delinquent.
87%Maintain records for each case, including contacts, telephone numbers, and actions taken.
87%Process individual and corporate income tax returns, and sales and excise tax returns.
Customer Service Representatives
10 of 15 at risk87%Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
86%Determine charges for services requested, collect deposits or payments, or arrange for billing.
85%Check to ensure that appropriate changes were made to resolve customers' problems.
80%Order tests that could determine the causes of product malfunctions.
71%Review insurance policy terms to determine whether a particular loss is covered by insurance.
Wage Comparison
Customer Service Representatives earns -$16,910(-28%) vs Tax Examiners and Collectors, and Revenue Agents
Tax Examiners and Collectors, and Revenue AgentsCustomer Service Representatives
10th
$40,020$30,690
25th
$46,820$35,970
Median
$59,740$42,830
75th
$79,330$50,140
90th
$110,300$62,730
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Head-to-head task automation timeline
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Risk-adjusted salary comparison
Combined protective factor strategy
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