First-Line Supervisors of Personal Service Workers

Assign work schedules, following work requirements, to ensure quality and timely delivery of service.

Observe and evaluate workers' appearance and performance to ensure quality service and compliance with specifications.

Train workers in proper operational procedures and functions and explain company policies.

Recruit and hire staff members.

Resolve customer complaints regarding worker performance or services rendered.

Inspect work areas or operating equipment to ensure conformance to established standards in areas such as cleanliness or maintenance.

Collaborate with staff members to plan or develop programs of events, schedules of activities, or menus.

Meet with managers or other supervisors to stay informed of changes affecting operations.

Direct or coordinate the activities of workers, such as flight attendants, hotel staff, or hair stylists.

Take disciplinary action to address performance problems.

Apply customer feedback to service improvement efforts.

Requisition necessary supplies, equipment, or services.

Analyze and record personnel or operational data and write related activity reports.

Direct marketing, advertising, or other customer recruitment efforts.

Participate in continuing education to stay abreast of industry trends and developments.

Furnish customers with information on events or activities.

Inform workers about interests or special needs of specific groups.