Loan Officers
Evaluate, authorize, or recommend approval of commercial, real estate, or credit loans. Advise borrowers on financial status and payment methods. Includes mortgage loan officers and agents, collection analysts, loan servicing officers, and loan underwriters.
How AI Impacts Each Task
23 tasks analyzed
Analyze applicants' financial status, credit, and property evaluations to determine feasibility of granting loans.
Obtain and compile copies of loan applicants' credit histories, corporate financial statements, and other financial information.
Meet with applicants to obtain information for loan applications and to answer questions about the process.
Explain to customers the different types of loans and credit options that are available, as well as the terms of those services.
Review loan agreements to ensure that they are complete and accurate according to policy.
Approve loans within specified limits, and refer loan applications outside those limits to management for approval.
Handle customer complaints and take appropriate action to resolve them.
Set credit policies, credit lines, procedures and standards in conjunction with senior managers.
Stay abreast of new types of loans and other financial services and products to better meet customers' needs.
Review and update credit and loan files.
Submit applications to credit analysts for verification and recommendation.
Compute payment schedules.
Market bank products to individuals and firms, promoting bank services that may meet customers' needs.
Confer with underwriters to aid in resolving mortgage application problems.
Work with clients to identify their financial goals and to find ways of reaching those goals.
Negotiate payment arrangements with customers who have delinquent loans.
Analyze potential loan markets and develop referral networks to locate prospects for loans.
Prepare reports to send to customers whose accounts are delinquent, and forward irreconcilable accounts for collector action.
Supervise loan personnel.
Interview, hire, and train new employees.
Provide special services such as investment banking for clients with more specialized needs.
Arrange for maintenance and liquidation of delinquent properties.
Petition courts to transfer titles and deeds of collateral to banks.
| Task | AI Capability | Risk | Time % | |
|---|---|---|---|---|
| Analyze applicants' financial status, credit, and property evaluations to determine feasibility of granting loans. | 58.63Observed | 50.5% | 10% | |
| Obtain and compile copies of loan applicants' credit histories, corporate financial statements, and other financial information. | 39.02Observed | 64.8% | 8% | |
| Meet with applicants to obtain information for loan applications and to answer questions about the process. | 40Estimated | 31.0% | 10% | |
| Explain to customers the different types of loans and credit options that are available, as well as the terms of those services. | 56.3Observed | 37.5% | 8% | |
| Review loan agreements to ensure that they are complete and accurate according to policy. | 92Estimated | 86.0% | 6% | |
| Approve loans within specified limits, and refer loan applications outside those limits to management for approval. | 80Estimated | 59.0% | 5% | |
| Handle customer complaints and take appropriate action to resolve them. | 48.08Observed | 34.2% | 4% | |
| Set credit policies, credit lines, procedures and standards in conjunction with senior managers. | 35Estimated | 41.0% | 2% | |
| Stay abreast of new types of loans and other financial services and products to better meet customers' needs. | 50Estimated | 47.0% | 3% | |
| Review and update credit and loan files. | 92Estimated | 86.0% | 5% | |
| Submit applications to credit analysts for verification and recommendation. | 95Estimated | 87.2% | 3% | |
| Compute payment schedules. | 100Estimated | 89.2% | 4% | |
| Market bank products to individuals and firms, promoting bank services that may meet customers' needs. | 56.4Observed | 37.6% | 5% | |
| Confer with underwriters to aid in resolving mortgage application problems. | 53.33Observed | 36.3% | 4% | |
| Work with clients to identify their financial goals and to find ways of reaching those goals. | 30Estimated | 27.0% | 5% | |
| Negotiate payment arrangements with customers who have delinquent loans. | 48.45Observed | 34.4% | 4% | |
| Analyze potential loan markets and develop referral networks to locate prospects for loans. | 45Observed | 45.0% | 3% | |
| Prepare reports to send to customers whose accounts are delinquent, and forward irreconcilable accounts for collector action. | 52.88Observed | 70.4% | 3% | |
| Supervise loan personnel. | 10Estimated | 19.0% | 2% | |
| Interview, hire, and train new employees. | 20Estimated | 23.0% | 2% | |
| Provide special services such as investment banking for clients with more specialized needs. | 29.7Observed | 38.9% | 2% | |
| Arrange for maintenance and liquidation of delinquent properties. | 70Estimated | 77.2% | 2% | |
| Petition courts to transfer titles and deeds of collateral to banks. | 70Estimated | 77.2% | 2% |
Skill Impact Analysis
AI-Vulnerable Skills (6)
High reliance on Reading Comprehension is a risk area. Consider developing complementary AI-resistant skills to maintain value.
High reliance on Mathematics is a risk area. Consider developing complementary AI-resistant skills to maintain value.
High reliance on Information Ordering is a risk area. Consider developing complementary AI-resistant skills to maintain value.
High reliance on Mathematics is a risk area. Consider developing complementary AI-resistant skills to maintain value.
Memorization is AI-vulnerable but has moderate importance in this role. AI tools may handle this; focus on higher-value skills.
Programming is AI-vulnerable but has moderate importance in this role. AI tools may handle this; focus on higher-value skills.
AI-Resistant Skills (11)
Adaptability/Flexibility is AI-resistant — strengthening this skill provides durable career protection.
Leadership is AI-resistant — strengthening this skill provides durable career protection.
Service Orientation is AI-resistant — strengthening this skill provides durable career protection.
Social Perceptiveness is AI-resistant — strengthening this skill provides durable career protection.
Complex Problem Solving is AI-resistant — strengthening this skill provides durable career protection.
Instructing is AI-resistant — strengthening this skill provides durable career protection.
Coordination is AI-resistant — strengthening this skill provides durable career protection.
Persuasion is AI-resistant — strengthening this skill provides durable career protection.
Recommended Courses
Courses matched to Loan Officers skill gaps, ranked by relevance to your displacement risk profile.
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Upskill to Reduce Risk
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Risk reduction and salary impact are estimates based on skill gap analysis, course relevance, and labor market data. Actual results vary by individual circumstance.
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Score History
Risk score over 3 scoring runs
overall change
Education & Training
Percentage of workers at each education and training level
Education Level
Prior Experience Needed
Work experience required to enter this job
Training Provided After Hiring
How long it typically takes to learn on the job
Related News
Recent articles about AI affecting this occupation

Figure’s Michael Tannenbaum warns rush to adopt AI could accelerate poor mortgage processes
Automating broken lending workflows with AI will only speed up bad decisions and fraud, according to the Figure CEO. Mortgage professionals must focus on fixing foundational infrastructure like blockchain verification before deploying AI.

L&T Finance targets AI-driven efficiency in new 2031 corporate strategy
The financial firm is overhauling its operations to prioritize AI-enabled efficiency over the next decade. This bottom-up strategy signals a shift toward automated retail lending processes that could redefine traditional banking roles.

Mortgage industry lags in AI adoption despite new tools
Lenders are clinging to outdated hiring practices and internal workflows instead of integrating new automation tools. This reluctance to adapt leaves the sector vulnerable to tech-forward disruptors.

Auto finance shifts to AI infrastructure for instant credit decisions
Digital lending has officially moved from experimental AI projects to mandatory operational systems. This transition to automated, instantaneous credit approvals is fundamentally changing the daily roles of loan officers and underwriters.

Mortgage tech firm expands team to push AI pre-underwriting tools
Friday Harbor is staffing up its sales and customer success divisions to accelerate the rollout of automated loan processing software. The move signals a rapid shift toward AI adoption in the traditionally human-heavy mortgage sector.
Last scored March 14, 2026 · Based on BLS employment data and O*NET task analysis