Loan Interviewers and Clerks
Interview loan applicants to elicit information; investigate applicants' backgrounds and verify references; prepare loan request papers; and forward findings, reports, and documents to appraisal department. Review loan papers to ensure completeness, and complete transactions between loan establishment, borrowers, and sellers upon approval of loan.
How AI Impacts Each Task
18 tasks analyzed
Verify and examine information and accuracy of loan application and closing documents.
Assemble and compile documents for loan closings, such as title abstracts, insurance forms, loan forms, and tax receipts.
Record applications for loan and credit, loan information, and disbursements of funds, using computers.
Submit loan applications with recommendation for underwriting approval.
Contact customers by mail, telephone, or in person concerning acceptance or rejection of applications.
File and maintain loan records.
Contact credit bureaus, employers, and other sources to check applicants' credit and personal references.
Check value of customer collateral to be held as loan security.
Interview loan applicants to obtain personal and financial data and to assist in completing applications.
Prepare and type loan applications, closing documents, legal documents, letters, forms, government notices, and checks, using computers.
Review customer accounts to determine whether payments are made on time and that other loan terms are being followed.
Calculate, review, and correct errors on interest, principal, payment, and closing costs, using computers or calculators.
Order property insurance or mortgage insurance policies to ensure protection against loss on mortgaged property.
Answer questions and advise customers regarding loans and transactions.
Present loan and repayment schedules to customers.
Accept payment on accounts.
Schedule and conduct closings of mortgage transactions.
Establish credit limits and grant extensions of credit on overdue accounts.
| Task | AI Capability | Risk | Time % | |
|---|---|---|---|---|
| Verify and examine information and accuracy of loan application and closing documents. | 17.5Observed | 56.2% | 10% | |
| Assemble and compile documents for loan closings, such as title abstracts, insurance forms, loan forms, and tax receipts. | 43.97Observed | 66.8% | 8% | |
| Record applications for loan and credit, loan information, and disbursements of funds, using computers. | 92Estimated | 86.0% | 8% | |
| Submit loan applications with recommendation for underwriting approval. | 87Estimated | 84.0% | 5% | |
| Contact customers by mail, telephone, or in person concerning acceptance or rejection of applications. | 65Estimated | 41.0% | 5% | |
| File and maintain loan records. | 95Estimated | 87.2% | 5% | |
| Contact credit bureaus, employers, and other sources to check applicants' credit and personal references. | 90Estimated | 85.2% | 6% | |
| Check value of customer collateral to be held as loan security. | 85Estimated | 83.2% | 4% | |
| Interview loan applicants to obtain personal and financial data and to assist in completing applications. | 40.35Observed | 31.1% | 10% | |
| Prepare and type loan applications, closing documents, legal documents, letters, forms, government notices, and checks, using computers. | 92Estimated | 86.0% | 8% | |
| Review customer accounts to determine whether payments are made on time and that other loan terms are being followed. | 95Estimated | 87.2% | 5% | |
| Calculate, review, and correct errors on interest, principal, payment, and closing costs, using computers or calculators. | 39.9Observed | 65.2% | 5% | |
| Order property insurance or mortgage insurance policies to ensure protection against loss on mortgaged property. | 90Estimated | 85.2% | 3% | |
| Answer questions and advise customers regarding loans and transactions. | 60Estimated | 39.0% | 6% | |
| Present loan and repayment schedules to customers. | 55Estimated | 37.0% | 4% | |
| Accept payment on accounts. | 98Estimated | 88.4% | 3% | |
| Schedule and conduct closings of mortgage transactions. | 43.75Observed | 32.5% | 3% | |
| Establish credit limits and grant extensions of credit on overdue accounts. | 80Estimated | 59.0% | 2% |
Skill Impact Analysis
AI-Vulnerable Skills (6)
High reliance on Reading Comprehension is a risk area. Consider developing complementary AI-resistant skills to maintain value.
High reliance on Information Ordering is a risk area. Consider developing complementary AI-resistant skills to maintain value.
High reliance on Mathematics is a risk area. Consider developing complementary AI-resistant skills to maintain value.
High reliance on Mathematics is a risk area. Consider developing complementary AI-resistant skills to maintain value.
Memorization is AI-vulnerable but has moderate importance in this role. AI tools may handle this; focus on higher-value skills.
Programming is AI-vulnerable but has moderate importance in this role. AI tools may handle this; focus on higher-value skills.
AI-Resistant Skills (11)
Adaptability/Flexibility is AI-resistant — strengthening this skill provides durable career protection.
Complex Problem Solving is AI-resistant — strengthening this skill provides durable career protection.
Leadership is AI-resistant — strengthening this skill provides durable career protection.
Social Perceptiveness is AI-resistant — strengthening this skill provides durable career protection.
Persuasion is AI-resistant — strengthening this skill provides durable career protection.
Service Orientation is AI-resistant — strengthening this skill provides durable career protection.
Coordination is AI-resistant — strengthening this skill provides durable career protection.
Instructing is AI-resistant — strengthening this skill provides durable career protection.
Recommended Courses
Courses matched to Loan Interviewers and Clerks skill gaps, ranked by relevance to your displacement risk profile.
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Upskill to Reduce Risk
Courses addressing your most AI-vulnerable skills
SQL Fundamentals Skill Track
by DataCamp
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AI-Augmentation Tools
Learn to work alongside AI and boost your productivity
Creative Writing Specialization
by Wesleyan University
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Strengthen Your Edge
Double down on skills AI can't replicate
Leading People and Teams Specialization
by University of Michigan
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Risk reduction and salary impact are estimates based on skill gap analysis, course relevance, and labor market data. Actual results vary by individual circumstance.
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Score History
Risk score over 2 scoring runs
overall change
Education & Training
Percentage of workers at each education and training level
Training Provided After Hiring
How long it typically takes to learn on the job
Related News
Recent articles about AI affecting this occupation
AI 'Loan Officer' Penny Secures $4.1M to Automate Borrower Document Reviews
Copperlane raised $4.1 million to scale Penny, an AI-powered loan officer designed to review borrower documents in minutes, directly threatening traditional mortgage processing roles.
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AI productivity gains set to disrupt India's banking workforce
Market analysts are urging Indian financial institutions to aggressively adopt automation to drive productivity. This shift signals impending structural changes and potential headcount reductions in the country's massive banking sector.
Longbridge adopts AI for mortgage underwriting, keeping humans in the loop
The reverse mortgage lender is deploying Friday Harbor's AI to scan borrower documents and flag issues early in the pipeline. Human underwriters will remain in the loop to oversee the AI's findings rather than being replaced entirely.
Last scored March 14, 2026 · Based on BLS employment data and O*NET task analysis