First-Line Supervisors of Retail Sales Workers

Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints.

Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.

Formulate pricing policies for merchandise, according to profitability requirements.

Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.

Monitor sales activities to ensure that customers receive satisfactory service and quality goods.

Instruct staff on how to handle difficult and complicated sales.

Assign employees to specific duties.

Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.

Plan and coordinate advertising campaigns and sales promotions and prepare merchandise displays and advertising copy.

Keep records of purchases, sales, and requisitions.

Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.

Review inventory and sales records to prepare reports for management and budget departments.

Plan and prepare work schedules and keep records of employees' work schedules and time cards.

Inventory stock and reorder when inventory drops to a specified level.

Establish and implement policies, goals, objectives, and procedures for the department.

Establish credit policies and operating procedures.

Examine products purchased for resale or received for storage to assess the condition of each product or item.

Enforce safety, health, and security rules.

Plan budgets and authorize payments and merchandise returns.

Estimate consumer demand and determine the types and amounts of goods to be sold.

Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.