Order Clerks
Receive and process incoming orders for materials, merchandise, classified ads, or services such as repairs, installations, or rental of facilities. Generally receives orders via mail, phone, fax, or other electronic means. Duties include informing customers of receipt, prices, shipping dates, and delays; preparing contracts; and handling complaints.
How AI Impacts Each Task
19 tasks analyzed
Verify customer and order information for correctness, checking it against previously obtained information as necessary.
Receive and respond to customer complaints.
Review orders for completeness according to reporting procedures and forward incomplete orders for further processing.
Inform customers by mail or telephone of order information, such as unit prices, shipping dates, and any anticipated delays.
Obtain customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms.
Prepare invoices, shipping documents, and contracts.
Recommend merchandise or services that will meet customers' needs.
Confer with production, sales, shipping, warehouse, or common carrier personnel to expedite or trace shipments.
Compute total charges for merchandise or services and shipping charges.
Direct specified departments or units to prepare and ship orders to designated locations.
Inspect outgoing work for compliance with customers' specifications.
Check inventory records to determine availability of requested merchandise.
Collect payment for merchandise, record transactions, and send items such as checks or money orders for further processing.
File copies of orders received, or post orders on records.
Attempt to sell additional merchandise or services to prospective or current customers by telephone or through visits.
Adjust inventory records to reflect product movement.
Notify departments when supplies of specific items are low, or when orders would deplete available supplies.
Recommend type of packing or labeling needed on order.
Calculate and compile order-related statistics, and prepare reports for management.
| Task | AI Capability | Risk | Time % | |
|---|---|---|---|---|
| Verify customer and order information for correctness, checking it against previously obtained information as necessary. | 31.35Observed | 61.7% | 10% | |
| Receive and respond to customer complaints. | 39.65Observed | 30.9% | 8% | |
| Review orders for completeness according to reporting procedures and forward incomplete orders for further processing. | 95Estimated | 87.2% | 8% | |
| Inform customers by mail or telephone of order information, such as unit prices, shipping dates, and any anticipated delays. | 41.93Observed | 66.0% | 8% | |
| Obtain customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms. | 37.15Observed | 64.1% | 10% | |
| Prepare invoices, shipping documents, and contracts. | 46.9Observed | 68.0% | 6% | |
| Recommend merchandise or services that will meet customers' needs. | 63.6Observed | 40.4% | 5% | |
| Confer with production, sales, shipping, warehouse, or common carrier personnel to expedite or trace shipments. | 40Estimated | 31.0% | 5% | |
| Compute total charges for merchandise or services and shipping charges. | 60.42Observed | 73.4% | 5% | |
| Direct specified departments or units to prepare and ship orders to designated locations. | 97Estimated | 88.0% | 4% | |
| Inspect outgoing work for compliance with customers' specifications. | 72Estimated | 78.0% | 3% | |
| Check inventory records to determine availability of requested merchandise. | 100Estimated | 89.2% | 5% | |
| Collect payment for merchandise, record transactions, and send items such as checks or money orders for further processing. | 90Estimated | 85.2% | 4% | |
| File copies of orders received, or post orders on records. | 100Estimated | 89.2% | 4% | |
| Attempt to sell additional merchandise or services to prospective or current customers by telephone or through visits. | 30Estimated | 27.0% | 4% | |
| Adjust inventory records to reflect product movement. | 100Estimated | 89.2% | 3% | |
| Notify departments when supplies of specific items are low, or when orders would deplete available supplies. | 100Estimated | 89.2% | 3% | |
| Recommend type of packing or labeling needed on order. | 95Estimated | 87.2% | 3% | |
| Calculate and compile order-related statistics, and prepare reports for management. | 97Estimated | 88.0% | 2% |
Skill Impact Analysis
AI-Vulnerable Skills (6)
High reliance on Reading Comprehension is a risk area. Consider developing complementary AI-resistant skills to maintain value.
High reliance on Information Ordering is a risk area. Consider developing complementary AI-resistant skills to maintain value.
Mathematics is AI-vulnerable but has moderate importance in this role. AI tools may handle this; focus on higher-value skills.
Mathematics is AI-vulnerable but has moderate importance in this role. AI tools may handle this; focus on higher-value skills.
Memorization is AI-vulnerable but has moderate importance in this role. AI tools may handle this; focus on higher-value skills.
Programming is AI-vulnerable but has moderate importance in this role. AI tools may handle this; focus on higher-value skills.
AI-Resistant Skills (11)
Adaptability/Flexibility is AI-resistant — strengthening this skill provides durable career protection.
Service Orientation is AI-resistant — strengthening this skill provides durable career protection.
Leadership is AI-resistant — strengthening this skill provides durable career protection.
Social Perceptiveness is AI-resistant — strengthening this skill provides durable career protection.
Coordination is AI-resistant — strengthening this skill provides durable career protection.
Persuasion is AI-resistant — strengthening this skill provides durable career protection.
Negotiation is AI-resistant — strengthening this skill provides durable career protection.
Complex Problem Solving is AI-resistant — strengthening this skill provides durable career protection.
Recommended Courses
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Upskill to Reduce Risk
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Risk reduction and salary impact are estimates based on skill gap analysis, course relevance, and labor market data. Actual results vary by individual circumstance.
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Score History
Risk score over 2 scoring runs
overall change
Education & Training
Percentage of workers at each education and training level
Education Level
Prior Experience Needed
Work experience required to enter this job
Training Provided After Hiring
How long it typically takes to learn on the job
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Last scored March 14, 2026 · Based on BLS employment data and O*NET task analysis