Telemarketers
Solicit donations or orders for goods or services over the telephone.
How AI Impacts Each Task
12 tasks analyzed
Contact businesses or private individuals by telephone to solicit sales for goods or services, or to request donations for charitable causes.
Deliver prepared sales talks, reading from scripts that describe products or services, to persuade potential customers to purchase a product or service or to make a donation.
Explain products or services and prices, and answer questions from customers.
Obtain customer information such as name, address, and payment method, and enter orders into computers.
Record names, addresses, purchases, and reactions of prospects contacted.
Obtain names and telephone numbers of potential customers from sources such as telephone directories, magazine reply cards, and lists purchased from other organizations.
Adjust sales scripts to better target the needs and interests of specific individuals.
Answer telephone calls from potential customers who have been solicited through advertisements.
Telephone or write letters to respond to correspondence from customers or to follow up initial sales contacts.
Maintain records of contacts, accounts, and orders.
Schedule appointments for sales representatives to meet with prospective customers or for customers to attend sales presentations.
Conduct client or market surveys to obtain information about potential customers.
| Task | AI Capability | Risk | Time % | |
|---|---|---|---|---|
| Contact businesses or private individuals by telephone to solicit sales for goods or services, or to request donations for charitable causes. | 50Estimated | 35.0% | 15% | |
| Deliver prepared sales talks, reading from scripts that describe products or services, to persuade potential customers to purchase a product or service or to make a donation. | 39.58Observed | 30.8% | 15% | |
| Explain products or services and prices, and answer questions from customers. | 58.43Observed | 38.4% | 15% | |
| Obtain customer information such as name, address, and payment method, and enter orders into computers. | 35.52Observed | 63.4% | 10% | |
| Record names, addresses, purchases, and reactions of prospects contacted. | 95Estimated | 87.2% | 10% | |
| Obtain names and telephone numbers of potential customers from sources such as telephone directories, magazine reply cards, and lists purchased from other organizations. | 92Estimated | 86.0% | 5% | |
| Adjust sales scripts to better target the needs and interests of specific individuals. | 61.58Observed | 51.6% | 5% | |
| Answer telephone calls from potential customers who have been solicited through advertisements. | 50Estimated | 35.0% | 5% | |
| Telephone or write letters to respond to correspondence from customers or to follow up initial sales contacts. | 39.42Observed | 30.8% | 5% | |
| Maintain records of contacts, accounts, and orders. | 95Estimated | 87.2% | 5% | |
| Schedule appointments for sales representatives to meet with prospective customers or for customers to attend sales presentations. | 35.17Observed | 63.3% | 5% | |
| Conduct client or market surveys to obtain information about potential customers. | 90Estimated | 85.2% | 5% |
Skill Impact Analysis
AI-Vulnerable Skills (6)
High reliance on Reading Comprehension is a risk area. Consider developing complementary AI-resistant skills to maintain value.
Information Ordering is AI-vulnerable but has moderate importance in this role. AI tools may handle this; focus on higher-value skills.
Mathematics is AI-vulnerable but has moderate importance in this role. AI tools may handle this; focus on higher-value skills.
Memorization is AI-vulnerable but has moderate importance in this role. AI tools may handle this; focus on higher-value skills.
Mathematics is AI-vulnerable but has moderate importance in this role. AI tools may handle this; focus on higher-value skills.
Programming is AI-vulnerable but has moderate importance in this role. AI tools may handle this; focus on higher-value skills.
AI-Resistant Skills (11)
Adaptability/Flexibility is AI-resistant — strengthening this skill provides durable career protection.
Persuasion is AI-resistant — strengthening this skill provides durable career protection.
Social Perceptiveness is AI-resistant — strengthening this skill provides durable career protection.
Service Orientation is AI-resistant — strengthening this skill provides durable career protection.
Leadership is AI-resistant — strengthening this skill provides durable career protection.
Negotiation is AI-resistant — strengthening this skill provides durable career protection.
Coordination is AI-resistant — strengthening this skill provides durable career protection.
Complex Problem Solving is AI-resistant — strengthening this skill provides durable career protection.
Recommended Courses
Courses matched to Telemarketers skill gaps, ranked by relevance to your displacement risk profile.
Get personalized recommendations. Answer a few questions about your experience and skills to get course suggestions tailored specifically to you.
Upskill to Reduce Risk
Courses addressing your most AI-vulnerable skills
Google Technical Writing
by Google
Estimated Impact
AI-Augmentation Tools
Learn to work alongside AI and boost your productivity
Systems Thinking In Practice
by The Open University
Estimated Impact
Strengthen Your Edge
Double down on skills AI can't replicate
Negotiation, Mediation, and Conflict Resolution
by ESSEC Business School
Estimated Impact
We may earn a commission when you enroll through our links, at no extra cost to you. This helps fund the Takeover Tracker.
Risk reduction and salary impact are estimates based on skill gap analysis, course relevance, and labor market data. Actual results vary by individual circumstance.
Alternate Career Paths
See all transitionsAdvertising and Promotions Managers
31%Higher risk than 43% of other occupations
Bill and Account Collectors
40%Median salary: $46,040
Higher risk than 81% of other occupations
Chief Executives
26%Higher risk than 23% of other occupations
Computer and Information Systems Managers
31%Higher risk than 45% of other occupations
Customer Service Representatives
39%Median salary: $42,830
Higher risk than 78% of other occupations
Demonstrators and Product Promoters
32%Median salary: $37,960
Higher risk than 50% of other occupations
General and Operations Managers
28%Higher risk than 29% of other occupations
Insurance Claims Clerks
49%Median salary: $48,450
Higher risk than 97% of other occupations
License Clerks
51%Median salary: $47,700
Higher risk than 98% of other occupations
Locker Room, Coatroom, and Dressing Room Attendants
41%Median salary: $34,800
Higher risk than 83% of other occupations
Marketing Managers
30%Higher risk than 38% of other occupations
Order Fillers, Wholesale and Retail Sales
51%Higher risk than 97% of other occupations
Receptionists and Information Clerks
41%Median salary: $37,230
Higher risk than 82% of other occupations
Sales Managers
25%Higher risk than 20% of other occupations
Switchboard Operators, Including Answering Service
52%Median salary: $38,370
Higher risk than 98% of other occupations
Telephone Operators
51%Median salary: $39,130
Higher risk than 97% of other occupations
Score History
Risk score over 2 scoring runs
overall change
Education & Training
Percentage of workers at each education and training level
Education Level
Prior Experience Needed
Work experience required to enter this job
Training Provided After Hiring
How long it typically takes to learn on the job
Last scored March 14, 2026 · Based on BLS employment data and O*NET task analysis