Correspondence Clerks

Present clear and concise explanations of governing rules and regulations.

Process orders for goods requested in correspondence.

Compose correspondence requesting medical information and records.

Maintain files and control records to show correspondence activities.

Compose letters in reply to correspondence concerning such items as requests for merchandise, damage claims, credit information requests, delinquent accounts, incorrect billing, or unsatisfactory service.

Obtain written authorization to access required medical information.

Ensure that money collected is properly recorded and secured.

Compile data pertinent to manufacture of special products for customers.

Read incoming correspondence to ascertain nature of writers' concerns and to determine disposition of correspondence.

Compute costs of records furnished to requesters, and write letters to obtain payment.

Prepare documents and correspondence, such as damage claims, credit and billing inquiries, invoices, and service complaints.

Review correspondence for format and typographical accuracy, assemble the information into a prescribed form with the correct number of copies, and submit it to an authorized official for signature.

Gather records pertinent to specific problems, review them for completeness and accuracy, and attach records to correspondence as necessary.

Compile data from records to prepare periodic reports.

Complete form letters in response to requests or problems identified by correspondence.

Respond to internal and external requests for the release of information contained in medical records, copying medical records, and selective extracts in accordance with laws and regulations.

Confer with company personnel regarding feasibility of complying with writers' requests.

Type acknowledgment letters to persons sending correspondence.

Prepare records for shipment by certified mail.

Route correspondence to other departments for reply.

Submit completed documents to typists for typing in final form, and instruct typists in matters such as format, addresses, addressees, and the necessary number of copies.