Counter and Rental Clerks
Receive orders, generally in person, for repairs, rentals, and services. May describe available options, compute costs, and accept payment.
How AI Impacts Each Task
16 tasks analyzed
Greet customers and discuss the type, quality, and quantity of merchandise sought for rental.
Compute charges for merchandise or services and receive payments.
Answer telephones to provide information and receive orders.
Provide information about rental items, such as availability, operation, or description.
Rent items, arrange for provision of services to customers, and accept returns.
Inspect and adjust rental items to meet needs of customer.
Explain rental fees, policies, and procedures.
Prepare rental forms, obtaining customer signature and other information, such as required licenses.
Keep records of transactions and of the number of customers entering an establishment.
Reserve items for requested times and keep records of items rented.
Recommend and provide advice on a wide variety of products and services.
Receive orders for services, such as rentals, repairs, dry cleaning, and storage.
Prepare merchandise for display or for purchase or rental.
Advise customers on use and care of merchandise.
Receive, examine, and tag articles to be altered, cleaned, stored, or repaired.
Allocate equipment to participants in sporting events or recreational activities.
| Task | AI Capability | Risk | Time % | |
|---|---|---|---|---|
| Greet customers and discuss the type, quality, and quantity of merchandise sought for rental. | 40Estimated | 31.0% | 10% | |
| Compute charges for merchandise or services and receive payments. | 97Estimated | 88.0% | 10% | |
| Answer telephones to provide information and receive orders. | 39.75Observed | 65.1% | 8% | |
| Provide information about rental items, such as availability, operation, or description. | 50.85Observed | 69.5% | 8% | |
| Rent items, arrange for provision of services to customers, and accept returns. | 87Estimated | 84.0% | 8% | |
| Inspect and adjust rental items to meet needs of customer. | 40Estimated | 49.0% | 5% | |
| Explain rental fees, policies, and procedures. | 49.02Observed | 68.8% | 5% | |
| Prepare rental forms, obtaining customer signature and other information, such as required licenses. | 97Estimated | 88.0% | 8% | |
| Keep records of transactions and of the number of customers entering an establishment. | 97Estimated | 88.0% | 5% | |
| Reserve items for requested times and keep records of items rented. | 97Estimated | 88.0% | 5% | |
| Recommend and provide advice on a wide variety of products and services. | 63.3Observed | 40.3% | 6% | |
| Receive orders for services, such as rentals, repairs, dry cleaning, and storage. | 47.92Observed | 68.4% | 5% | |
| Prepare merchandise for display or for purchase or rental. | 53.62Observed | 54.5% | 6% | |
| Advise customers on use and care of merchandise. | 59.82Observed | 38.9% | 5% | |
| Receive, examine, and tag articles to be altered, cleaned, stored, or repaired. | 45Estimated | 51.0% | 4% | |
| Allocate equipment to participants in sporting events or recreational activities. | 40Estimated | 49.0% | 2% |
Skill Impact Analysis
AI-Vulnerable Skills (6)
High reliance on Reading Comprehension is a risk area. Consider developing complementary AI-resistant skills to maintain value.
High reliance on Information Ordering is a risk area. Consider developing complementary AI-resistant skills to maintain value.
High reliance on Mathematics is a risk area. Consider developing complementary AI-resistant skills to maintain value.
Memorization is AI-vulnerable but has moderate importance in this role. AI tools may handle this; focus on higher-value skills.
Mathematics is AI-vulnerable but has moderate importance in this role. AI tools may handle this; focus on higher-value skills.
Programming is AI-vulnerable but has moderate importance in this role. AI tools may handle this; focus on higher-value skills.
AI-Resistant Skills (11)
Adaptability/Flexibility is AI-resistant — strengthening this skill provides durable career protection.
Service Orientation is AI-resistant — strengthening this skill provides durable career protection.
Social Perceptiveness is AI-resistant — strengthening this skill provides durable career protection.
Leadership is AI-resistant — strengthening this skill provides durable career protection.
Coordination is AI-resistant — strengthening this skill provides durable career protection.
Persuasion is AI-resistant — strengthening this skill provides durable career protection.
Negotiation is AI-resistant — strengthening this skill provides durable career protection.
Complex Problem Solving is AI-resistant — strengthening this skill provides durable career protection.
Recommended Courses
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Risk reduction and salary impact are estimates based on skill gap analysis, course relevance, and labor market data. Actual results vary by individual circumstance.
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Score History
Risk score over 2 scoring runs
overall change
Education & Training
Percentage of workers at each education and training level
Education Level
Prior Experience Needed
Work experience required to enter this job
Training Provided After Hiring
How long it typically takes to learn on the job
Last scored March 14, 2026 · Based on BLS employment data and O*NET task analysis