Interviewers, Except Eligibility and Loan
Interview persons by telephone, mail, in person, or by other means for the purpose of completing forms, applications, or questionnaires. Ask specific questions, record answers, and assist persons with completing form. May sort, classify, and file forms.
AI Impact Summary
Interviewers, Except Eligibility and Loan faces moderate AI displacement risk with a score of 46/100. This occupation has higher AI displacement risk than 92% of all analyzed occupations. Of 17 analyzed tasks, 4 are highly automatable, particularly routine cognitive tasks. Strong protective factors — including social intelligence, creativity, or regulatory barriers — significantly reduce effective risk.
Skill Impact Analysis
AI-Vulnerable Skills (6)
High reliance on Reading Comprehension is a risk area. Consider developing complementary AI-resistant skills to maintain value.
High reliance on Information Ordering is a risk area. Consider developing complementary AI-resistant skills to maintain value.
Mathematics is AI-vulnerable but has moderate importance in this role. AI tools may handle this; focus on higher-value skills.
Memorization is AI-vulnerable but has moderate importance in this role. AI tools may handle this; focus on higher-value skills.
Mathematics is AI-vulnerable but has moderate importance in this role. AI tools may handle this; focus on higher-value skills.
Programming is AI-vulnerable but has moderate importance in this role. AI tools may handle this; focus on higher-value skills.
AI-Resistant Skills (11)
Adaptability/Flexibility is AI-resistant — strengthening this skill provides durable career protection.
Service Orientation is AI-resistant — strengthening this skill provides durable career protection.
Social Perceptiveness is AI-resistant — strengthening this skill provides durable career protection.
Persuasion is AI-resistant — strengthening this skill provides durable career protection.
Complex Problem Solving is AI-resistant — strengthening this skill provides durable career protection.
Negotiation is AI-resistant — strengthening this skill provides durable career protection.
Coordination is AI-resistant — strengthening this skill provides durable career protection.
Leadership is AI-resistant — strengthening this skill provides durable career protection.
AI-Augmented Skills (7)
Recommended Courses
Courses matched to Interviewers, Except Eligibility and Loan skill gaps, ranked by relevance to your displacement risk profile.
Get personalized recommendations. Answer a few questions about your experience and skills to get course suggestions tailored specifically to you.
Upskill to Reduce Risk
Courses addressing your most AI-vulnerable skills
SQL Fundamentals Skill Track
by DataCamp
Estimated Impact
AI-Augmentation Tools
Learn to work alongside AI and boost your productivity
Creative Writing Specialization
by Wesleyan University
Estimated Impact
Strengthen Your Edge
Double down on skills AI can't replicate
Inspired Leadership Through Emotional Intelligence
by Case Western Reserve University
Estimated Impact
We may earn a commission when you enroll through our links, at no extra cost to you. This helps fund the Takeover Tracker.
Risk reduction and salary impact are estimates based on skill gap analysis, course relevance, and labor market data. Actual results vary by individual circumstance.
Education & Training
Percentage of workers at each education and training level
Education Level
Prior Experience Needed
Work experience required to enter this job
Training Provided After Hiring
How long it typically takes to learn on the job
How AI Impacts Each Task
17 tasks analyzed
Ask questions in accordance with instructions to obtain various specified information, such as person's name, address, age, religious preference, or state of residency.
Ensure payment for services by verifying benefits with the person's insurance provider or working out financing options.
Contact individuals to be interviewed at home, place of business, or field location, by telephone, mail, or in person.
Compile, record, and code results or data from interview or survey, using computer or specified form.
Review data obtained from interview for completeness and accuracy.
Explain survey objectives and procedures to interviewees and interpret survey questions to help interviewees' comprehension.
Assist individuals in filling out applications or questionnaires.
Supervise or train other staff members.
Perform office duties, such as telemarketing or customer service inquiries, maintaining staff records, billing patients, or receiving payments.
Perform patient services, such as answering the telephone or assisting patients with financial or medical questions.
Identify and report problems in obtaining valid data.
Identify and resolve inconsistencies in interviewees' responses by means of appropriate questioning or explanation.
Meet with supervisor daily to submit completed assignments and discuss progress.
Locate and list addresses and households.
Collect and analyze data, such as studying old records, tallying the number of outpatients entering each day or week, or participating in federal, state, or local population surveys as a Census Enumerator.
Prepare reports to provide answers in response to specific problems.
Recruit participants for focus groups.
| Task | AI Capability | Risk | Time % | |
|---|---|---|---|---|
| Ask questions in accordance with instructions to obtain various specified information, such as person's name, address, age, religious preference, or state of residency. | 34.85Observed | 63.1% | 15% | |
| Ensure payment for services by verifying benefits with the person's insurance provider or working out financing options. | 30Observed | 61.2% | 5% | |
| Contact individuals to be interviewed at home, place of business, or field location, by telephone, mail, or in person. | 72Estimated | 78.0% | 10% | |
| Compile, record, and code results or data from interview or survey, using computer or specified form. | 35.98Observed | 63.6% | 15% | |
| Review data obtained from interview for completeness and accuracy. | 95Estimated | 87.2% | 10% | |
| Explain survey objectives and procedures to interviewees and interpret survey questions to help interviewees' comprehension. | 55Estimated | 37.0% | 10% | |
| Assist individuals in filling out applications or questionnaires. | 51.68Observed | 35.7% | 5% | |
| Supervise or train other staff members. | 30Estimated | 27.0% | 3% | |
| Perform office duties, such as telemarketing or customer service inquiries, maintaining staff records, billing patients, or receiving payments. | 90Estimated | 85.2% | 4% | |
| Perform patient services, such as answering the telephone or assisting patients with financial or medical questions. | 36.1Observed | 63.6% | 4% | |
| Identify and report problems in obtaining valid data. | 38.48Observed | 42.4% | 3% | |
| Identify and resolve inconsistencies in interviewees' responses by means of appropriate questioning or explanation. | 60Estimated | 39.0% | 5% | |
| Meet with supervisor daily to submit completed assignments and discuss progress. | 20Estimated | 23.0% | 3% | |
| Locate and list addresses and households. | 95Estimated | 87.2% | 2% | |
| Collect and analyze data, such as studying old records, tallying the number of outpatients entering each day or week, or participating in federal, state, or local population surveys as a Census Enumerator. | 44.43Observed | 67.0% | 2% | |
| Prepare reports to provide answers in response to specific problems. | 80Estimated | 59.0% | 2% | |
| Recruit participants for focus groups. | 45Estimated | 33.0% | 2% |
Protective Factors
Total protective discount: 22.8%
Essential Soft Skills
Traits that are hard for AI to replicate
Wage & Employment (2024)
Median Wage
$43,830
per year
Mean Wage
$45,400
per year
Employment
157K
workers
Wage Range
$31,980 - $60,960
10th - 90th pct
Wage Distribution
Explore other career paths
Compare displacement risk across occupations and find careers with stronger long-term prospects.
Alternate Career Paths
See all transitionsCustomer Service Representatives
39%Median salary: $42,830
Higher risk than 78% of other occupations
Bill and Account Collectors
40%Median salary: $46,040
Higher risk than 81% of other occupations
Receptionists and Information Clerks
41%Median salary: $37,230
Higher risk than 82% of other occupations
Hotel, Motel, and Resort Desk Clerks
41%Median salary: $34,270
Higher risk than 84% of other occupations
Reservation and Transportation Ticket Agents and Travel Clerks
46%Median salary: $41,460
Higher risk than 94% of other occupations
Medical Records and Health Information Technicians
48%Higher risk than 96% of other occupations
License Clerks
51%Median salary: $47,700
Higher risk than 98% of other occupations
Switchboard Operators, Including Answering Service
52%Median salary: $38,370
Higher risk than 98% of other occupations
Medical Secretaries
52%Median salary: $44,640
Higher risk than 98% of other occupations
Tellers
53%Median salary: $39,340
Higher risk than 99% of other occupations
Sales Managers
25%Higher risk than 20% of other occupations
Chief Executives
26%Higher risk than 23% of other occupations
General and Operations Managers
28%Higher risk than 29% of other occupations
Marketing Managers
30%Higher risk than 38% of other occupations
Advertising and Promotions Managers
31%Higher risk than 43% of other occupations
Computer and Information Systems Managers
31%Higher risk than 45% of other occupations
Recommendations
Skills to Develop
These skills are at risk from AI automation. Interviewers, Except Eligibility and Loan professionals should diversify beyond them.
- Reading Comprehension
High reliance on Reading Comprehension is a risk area. Consider developing complementary AI-resistant skills to maintain value.
- Information Ordering
High reliance on Information Ordering is a risk area. Consider developing complementary AI-resistant skills to maintain value.
- Mathematics
Mathematics is AI-vulnerable but has moderate importance in this role. AI tools may handle this; focus on higher-value skills.
- Memorization
Memorization is AI-vulnerable but has moderate importance in this role. AI tools may handle this; focus on higher-value skills.
- Mathematics
Mathematics is AI-vulnerable but has moderate importance in this role. AI tools may handle this; focus on higher-value skills.
Skills to Leverage
These human-centric skills remain difficult for AI to replicate. Double down here.
- Adaptability/Flexibility
Adaptability/Flexibility is AI-resistant — strengthening this skill provides durable career protection.
- Service Orientation
Service Orientation is AI-resistant — strengthening this skill provides durable career protection.
- Social Perceptiveness
Social Perceptiveness is AI-resistant — strengthening this skill provides durable career protection.
- Persuasion
Persuasion is AI-resistant — strengthening this skill provides durable career protection.
- Complex Problem Solving
Complex Problem Solving is AI-resistant — strengthening this skill provides durable career protection.
Tools to Adopt
AI can amplify these skills. Learn the tools that augment rather than replace your work.
- Critical Thinking
Critical Thinking will be enhanced by AI. Develop expertise in using AI tools for this skill to increase productivity.
- Writing
Writing will be enhanced by AI. Develop expertise in using AI tools for this skill to increase productivity.
- Monitoring
Monitoring will be enhanced by AI. Develop expertise in using AI tools for this skill to increase productivity.
- Active Learning
Active Learning will be enhanced by AI. Develop expertise in using AI tools for this skill to increase productivity.
- Judgment and Decision Making
Judgment and Decision Making will be enhanced by AI. Develop expertise in using AI tools for this skill to increase productivity.
Score History
Risk score over 2 scoring runs
overall change